The Role of a Business Process Analyst

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From Linkedin Article :: Posted on 20/10/2023

Business Process Analyst (BPA) – A high priority Role for Business.

Business Process Analyst (BPA) is deeply efficient in identifying, analysing, and defining business requirements to help organisations improve processes, products, services, and overall efficiency. The responsibility of business intelligence thoroughly adheres to Information Technology governance to comprehensively align business to IT to leverage the optimum benefit. BPA is capable and has ability to monitor, measure and analyse KPI using contemporary tools and techniques (preferably AI driven) to derive cost-benefit statement, streamlining and improving business processes and overall productivity. The key responsibilities:

1. Understanding Business Objectives
2. Requirement Gathering
3. Analysis and Documentation
4. Problem Solving
5. Communication
6. Recommend Solutions
7. Project Management
8. Testing and Quality Assurance
9. Change Management
10. Continuous Improvement
11. Risk Management
12. Stakeholder Engagement

Measurement and Reporting: BPA establish Key Performance Indicators (KPIs) to track the success of process improvements and provide regular reports to management. This helps in making informed decisions and adjustment. BPA is mostly preferred to have competence and efficiency on Business Process Modelling Software (BPM), Data Analytics and Business Intelligence Tools (Tableau, PowerBI, QlikView etc), Process Mining Tools, Statistical Analysis Tools, Lean and SixSigma Tool, Surveys and Questionnaires, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) and Customising Dashboard. BPA must have clear understanding regarding selecting appropriate tools depends on the organisation’s specific needs, complexity of the processes.

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